Creative Champion builds brands, websites, and the systems behind them, and operates its own portfolio of companies. Because most of our work is custom and time-based, our refund terms are built around the kind of engagement.
Deposits & retainers. Project deposits and monthly retainers reserve our team's time. A deposit is refundable in full if you cancel in writing before work begins. Once work has started, deposits and retainer fees are non-refundable, because the time and resources have already been committed to your project.
Completed & custom work. Design, development, content, and other custom deliverables are non-refundable once delivered or approved. If something isn't right, we'd rather fix it than refund it — every engagement includes a revision process, and we'll work with you to make it right.
Subscriptions & ongoing services. Monthly services can be cancelled at any time with written notice before the next billing date. Cancelling stops future charges; fees already billed for the current period are non-refundable, and we'll complete any work already scheduled for that period.
Products & event tickets. Where Creative Champion or a company we operate sells a physical product or event ticket, the refund terms shown at the point of sale for that item apply and take precedence over this page.
How to request. Email hello@creativechampion.com with your name, the project or invoice, and the reason for the request. We review every request individually and respond within a few business days.
Creative Champion respects your privacy. This policy explains what we collect, why, and the choices you have.
What we collect. When you submit a form on this site (for example, the "Work With Us" or contact forms), we collect the information you provide — typically your name, email, company, and message. We also collect standard analytics data (pages visited, device and browser type, and similar) and, when enabled, data from advertising pixels that measure how our marketing performs.
Why we collect it. We use this information to respond to your inquiry, provide and improve our services, understand how the site is used, and measure and improve our marketing. We do not sell your personal information.
How it's handled and who we share it with. Form submissions are routed to our customer-relationship platform (GoHighLevel) and the tools we use to follow up with you. We share data only with the service providers that help us operate — our CRM, email, analytics, and advertising platforms — and only as needed to provide our services. These providers are bound by their own privacy and security terms.
Advertising & tracking. We use advertising and analytics pixels to measure campaign performance. You can opt out of ad tracking for this browser using the "Opt Out of Ad Tracking" control on this page; when set, this site stops sending your visits to ad platforms. The preference applies to the browser you set it in.
Data retention & your rights. We keep contact information for as long as needed to serve you and for our legitimate business records. You may request access to, correction of, or deletion of your personal information at any time by emailing privacy@creativechampion.com. We'll respond within a reasonable timeframe.
Contact. Questions about this policy or your data? Email privacy@creativechampion.com, or write to Creative Champion, 5439 Yadkin Rd STE 112, Fayetteville, NC 28303.
Updates. We may update this policy as our practices or the law change; the current version always lives on this page.
We use advertising pixels to measure campaigns. Opting out sets a preference in your browser so this site stops sending your visits to ad platforms. It applies to this browser only.